Refund policy
100% happiness guarantee:
Not a perfect fit, not to worry!
We accept full returns within 14 days of receiving the item and credit your payment back to you. *Shipping is to be covered by you on the way back to us for both refunds and credits. After the 14 day refund period we will accept your order as an exchange for credit up to 21 days after receiving the item. After 21 days upon receiving the item it will be fully yours to keep and enjoy!
Each item is best described with size, length, materials and possible variations BUT if you have anything that's on your mind don't hesitate to reach out. We're here to make this a fun experience and we hope you embrace the one of a kind aspects of the natural gemstones.
All returns and exchanges must be in full working condition and packaged safely as they were when shipped to you. Tracking is required for all ship backs, if something is lost without tracking we are not responsible. We're pretty flexible with returns and exchanges so don't hesitate to reach out.
NOTE: ALL SALE ITEMS ARE FINAL SALE
To start a return, email us at info@lunaandsalt.com and we'll send you directions.
Damages
Please inspect your order right away and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can make it right!
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.